Refund Policy

Refund & Return Policy

We want you stoked on your Record Breakers order. This policy explains when refunds, replacements, and exchanges are available for merchandise and event tickets. Questions? Email info@recordbreakers.co and we’ll help.

Merchandise

Our apparel and accessories are printed and made to order. We stand behind our quality, so we’ll make it right if something is wrong with your order.

Eligible for a replacement or refund

• Defective or damaged items — manufacturing defects, print errors, or items that arrive damaged.
• Wrong item received — you got the wrong product, size, or design compared to what you ordered.

Email info@recordbreakers.co within 30 days of delivery with your order number and a clear photo of the issue. Once approved, we’ll send a free replacement or issue a refund to your original payment method — your choice.

Not eligible

• Because items are custom-made to order, we generally cannot accept returns or refunds for buyer’s remorse or for an incorrect size or color selected at checkout. Please review the size chart before ordering.
• Items damaged through normal wear, misuse, or improper care.

If your order hasn’t arrived or is significantly delayed, contact us and we’ll track it down or reship it.

Event Tickets

Plans change — here’s how ticket refunds work:

• Full refunds are available on ticket and ticket-package purchases up to 5 days before the day of the event. Request your refund by that deadline and we’ll return the full ticket price to your original payment method.
• Within 5 days of the event, ticket sales are final and non-refundable.
• Event cancellation — if an event is cancelled and not rescheduled, all ticket holders receive a full refund of the ticket price, regardless of the 5-day window.
• Event postponement — if an event is rescheduled, your ticket is honored for the new date. If you can’t attend the new date, contact us about a refund.

To request a ticket refund, email info@recordbreakers.co with your order number before the 5-day deadline. Lost or stolen tickets can’t be refunded. Tickets may be transferable — contact us for details.

How to Request a Refund or Replacement

1. Email info@recordbreakers.co with your order number and, for merchandise, a photo of the issue.
2. We review and reply, usually within 2–3 business days.
3. Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Contact

Questions about an order, a refund, or this policy? Email us at info@recordbreakers.co and we’ll take care of you.